TERMS AND CONDITIONS
1.1 These terms and conditions shall govern your use of our website, www.mytownhouse.co.uk (the “Website”), social media pages being our Facebook, Instagram, Twitter or any other social media pages maintained by the company from time to time (the “Social Media”) and any booking made through the Website, by Phone or in-person at our Salon (a “Booking”) and the terms and conditions relating to any beauty treatment services provided by us (the “Services”) at the Townhouse salon at 88 Great Portland Street, London W1W 7NT (the “Salon”) or at any other location.
1.2 The term “we” means Townhouse Group Limited (including its subsidiaries Townhouse Partners Limited, Townhouse Stores Limited, Townhouse Centre Limited, Townhouse Realty Limited, Townhouse Holdings Limited, Townhouse Enterprises Limited, Townhouse Bristol Limited), the owner and operator of the Website, whose registered office is at 88 Great Portland Street, London W1W 7NT, England and whose company registration number is 12989408 (“us” and “our” will be construed accordingly).
1.3 The term “you” refers to the user or viewer of our Website, Social Media, or any person who makes a Booking or receives Services (and “your” will be construed accordingly).
1.4 By using our Website, Social Media or making a Booking, you agree to accept these terms and conditions. If you disagree with any of these terms and conditions, you must not use our Website, Social Media or make a Booking.
1.5 You must be at least 16 years of age to make a Booking.
1.7 Should you be making a Booking on behalf of another person (or if you transfer your Booking to another person), by making the Booking you confirm to us that you have their express permission to do so and you have their express agreement to all terms listed herein and elsewhere related to the Booking. Should such a person dispute their agreement to such terms or raise a claim of any kind, you indemnify us and hold us harmless from all damages.
1.8 The terms herein shall continue to apply to any changes that you make to a Booking including adding additional Services, removing Services, substituting Services or amending the recipient of Services whether such whether such changes are made online, by phone or in-person.
2.1 This Website and Social Media contains content which is owned by or licensed to us (the “Content”). This Content includes, but is not limited to, the information, design, layout, look, appearance and graphics.
2.2 You are granted a licence to use the Content subject to the restrictions described in these terms and conditions.
2.5 All Content and material contained in this Website and Social Media is and shall remain at all times the copyright of Townhouse Stores Limited.
2.6 You must retain, and must not delete or remove all copyright notices and other proprietary notices placed by us on any Content.
3. LICENCE TO USE THE WEBSITE
3.1 You may:
(a) view pages from our Website in a web browser;
(b) download pages from our Website for caching in a web browser;
(c) print pages from our Website; subject to the other provisions of these terms and conditions.
3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our Website or save any such material to your computer.
3.3 You may only use our Website for your own personal use and not for any other purposes.
3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our Website.
3.5 Unless you own or control the relevant rights in the material, you must not:
(a) republish material from our Website (including republication on another Website), except in the case of your social media such as Facebook and Twitter in which case you are permitted to publish extracts in order to promote use of the Website;
(b) sell, rent or sub-license material from our Website;
(c) show any material from our Website in public;
(d) exploit material from our Website for a commercial purpose (other than as a registered seller in accordance with these terms and conditions); or
(e) redistribute material from our Website.
3.6 We reserve the right to restrict access to areas of our Website, or indeed our whole Website, at our discretion. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our Website.
4. ACCEPTABLE USE
4.1 You must not:
(a) use our Website in any way or take any action that causes, or may cause, damage to the Website or impairment of the performance, availability or accessibility of the Website;
(b) use our Website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) use our Website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software; or
(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our Website without our express written consent.
4.2 You must ensure that all the information you supply to us through our Website, or in relation to our Website or when Booking, is true, accurate, current and non-misleading.
5. USE ON BEHALF OF AN ORGANISATION
5.1 If you use our Website, Social Media or make a Booking in the course of a business, then by so doing you bind both yourself and the company or other legal entity that operates that business to these terms and conditions, and in these circumstances references to “you” in these terms and conditions are to both the individual user and the relevant company or legal entity.
6. USER REGISTRATION
6.1 To register or make a Booking on our Website, you must be at least 16 years of age.
6.2 You may register with our Website by completing and submitting the account registration form on our Website, and clicking on the verification link in the email that the Website will send to you.
6.3 If you register for an account with our Website, you will be asked to choose a user ID and password.
6.4 You must not use your account or user ID to impersonate any other person.
6.5 You must keep your password confidential.
6.6 You must notify us in writing immediately if you become aware of any disclosure of your password.
6.7 You are responsible for any activity on our Website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
7. BOOKING BEAUTY TREATMENTS AND PURCHASING GIFT CARDS
7.1 To make a Booking for beauty treatments, or to purchase gift cards, simply follow the steps set out on the Website.
7.2 The costs of our treatments will be shown on the Website and may be updated from time to time. If there are any changes made to our prices, those changes will not affect any Booking which has been made prior to the date of the introduction of the new prices.
7.3 When you make a Booking, your credit card will be authorised for the full amount of the Booking, but will not be charged until the point of treatment.
7.5 We recommend that you arrive for your appointment at least 15 minutes in advance. Late arrival may result in reduced treatment time or loss of your appointment.
7.6 We aim to provide all Services on time. However, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
7.8 You may purchase gift cards through the Website for treatments which may be used by yourself or any other person (who meets the conditions set out in these Terms).
7.9 Gift cards are non-refundable.
7.10 Gift cards are valid for 12 months from the date of purchase.
7.11 Flawless Finish Guarantee: this guarantee applies to Signature and Luxury Gel services where such service has been paid for in full by the customer. Issues must be reported within 7 days from the time of treatment (e.g. if treatment is booked for 5pm on a Friday, by no later than 5pm the following Friday) by contacting [email protected]. The guarantee does not cover Polish treatments including the ‘BIAB / Super Gel Overlay’ add-on. You must provide your name and photos as well as a description of the issue. We will then book you in for a remedial service at the earliest availability. The guarantee covers quality defects only and cannot be used to change a colour. Re-bookings are subject to availability and may not be within the 7 day period. The new booking made will be calibrated to address the specific issue and will not repeat all the steps of the original treatment. The guarantee provides for a re-do of the service only and cannot be substituted for a refund or any other service. The guarantee is subject to a fair use and is offered at the discretion of Townhouse. It may be limited or revoked temporarily or permanently at any time for any reason.
8. CANCELLING A BOOKING
8.1 If you are unable to attend your appointment, please cancel your appointment immediately via our website.
8.2 If you wish to cancel a Booking prior to an appointment taking place, the following cancellation charges will apply:
cancellation made more than 6 hours before the appointment: no charge;
cancellation made less than 6 hours before the appointment: the cancellation fee will be 100% of the cost of your treatments.
8.3 We reserve the right to cancel any order for any reason, including if, for example, your payment is not authorised by the payment system, there is an error on the Website regarding the price or description of a product or the treatment you have ordered is no longer available.
8.4 If we need to cancel a Booking for any reason other than late or non-arrival, or non-adherence to these terms, your credit card will not be charged.
9. TOWNHOUSE RULES
9.1 Children aged 12-15 may have treatments but must have written parental/guardian consent – a form will be provided prior to treatment start time. A parent or guardian must also accompany any child aged 12-15 during their treatment. We do not offer gel or extensions treatments to those aged 12-15. Any bookings cancelled due to non-compliance with this policy will be non-refundable.
9.2 Children aged under 12 are not permitted to have treatments. They may attend the salon with a parent or guardian who is having a treatment but they must be accompanied at all times. As our locations are working nail salons, it can be dangerous for children not to be closely looked after and we reserve the right to terminate a client’s treatment if their child is posing a health and safety risk to themselves or others or is disturbing other customers due to lack of supervision. Any bookings cancelled due to non-compliance with this policy will be non-refundable.
9.3 No smoking is allowed in the Salon.
9.4 Clients must not be intoxicated on site. Should clients become intoxicated, Townhouse reserves the right to require them to leave.
9.5 When leaving or smoking outside, clients must be mindful of residential neighbours and keep noise to a minimum.
9.6 Alcohol may only be purchased and consumed by adults aged 18 or over. Townhouse operates the Challenge 25 scheme and clients who wish to purchase or consume alcohol may be required to present ID. Townhouse reserves the right to refuse the sale of alcohol for any reason.
9.7 Should any clients be required to leave for a breach of these terms or any other reason at our sole discretion, any services booked or in progress will be cancelled and no refunds will be given.
9.8 Patch tests are required in advance for certain treatment types. The minimum time before treatment by which these patch tests must be completed is displayed when booking the relevant treatments. Patch tests are free. It is a customer’s responsibility to arrange for a patch test before treatment. If a customer arrives for a treatment and has not had a patch test as required, we reserve the right to refuse treatment and charge in full for the treatment. We reserve the right to cancel the booking of anyone who has not had a patch test within the required time.
9.9 All promotions including but not limited to discounted treatments are valid for the period of time specified in the promotion or 6 months, whichever is shorter. We reserve the right to terminate or revoke any promotion at any point.
9.10 COVID-19: Note, due to social distancing measures, you may be seated in an alternative area of the salon. Only parties receiving treatments will be allowed in the salon. Please do not attend if you have a recent onset of a new, continuous cough, a high temperature or any loss of change of taste or smell.
10. CANCELLATION OF YOUR ACCOUNT
10.1 We reserve the right to suspend or cancel your account or registration at any time in our sole discretion without notice or explanation. We reserve the right to refuse registration or Booking at any time in our sole discretion without notice or explanation.
10.2 You may cancel your registration with us on at any time by emailing us at [email protected]. We will then remove your details from our system.
11. HEALTH MATTERS
11.1 By making a Booking or purchasing a gift card you are confirming to us that you have provided all relevant information to us in relation to the matters listed on the below at the time of booking in relation to all those persons who will be receiving any Services from the Salon.
Accordingly, you accept that we shall not be liable if any such matters or other relevant information are not disclosed prior to treatment. If such relevant information is not disclosed in advance and is either subsequently disclosed or suspected by Townhouse employees at their sole discretion, you acknowledge that Townhouse may not be able to provide a treatment and, should service be refused due to non-disclosure, Townhouse reserves the right to charge in full for treatments booked.
Examples of matters which must be disclosed to us prior to treatments:
- If you suffer from any allergies or medical conditions (e.g. heart condition, high/low blood pressure, diabetes, viral, bacterial or any other type of infection) or have or have recently had any injury. This may mean that some treatments are contra indicated in part or in full.
- If you have recently undergone an operation or received or are undergoing treatment for cancer or any other major medical condition within the last 5 years.
- If you have bruising, rashes, swelling, skin tags, open sores or wounds, sunburn or have had sun exposure in the 48 hours prior, raised varicose veins, phlebitis, psoriasis, raised moles, undiagnosed bumps, athletes foot, verruca, fungal nail infection, ring worm, recent scar tissue, onychoptosis, pseudomonas, onychia, whitlow, fever, haemophilia, neuralgia, scabies, chilblains, recent broken bones or fractures.
- If you are pregnant or trying to become pregnant.
12. YOUR CONTENT LICENCE
12.1 We may allow clients and visitors to the Salon to use our Salon’s photo booth to create photographic content. In addition, we may allow clients and visitors to the Website and our Social Media to post content on our Website or Social Media pages. The term “your content” means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you create using our photo booth or submit to us or our Website or our Social Media or otherwise use for storage or publication on, processing by, or transmission via, our Website.
12.2 You hereby grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media and to reproduce, store and publish your content.
12.3 You grant to us the right to sub-license the rights licensed under Section 12.2.
12.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 12.2.
12.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
12.6 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.
13. YOUR CONTENT RULES
13.1 You warrant and represent that your content will comply with these terms and conditions.
13.2 Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
13.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:
(a) be libellous or maliciously false;
(b) be obscene or indecent;
(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
(d) infringe any right of confidence, right of privacy or right under data protection legislation;
(e) constitute negligent advice or contain any negligent statement;
(f) constitute or promote any criminal activity;
(g) be in contempt of any court, or in breach of any court order;
(h) be in breach of racial or religious hatred or discrimination legislation;
(i) be blasphemous;
(j) be in breach of any contractual obligation owed to any person;
(k) be untrue, false, inaccurate or misleading;
(l) contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
(m) constitute spam; or
(n) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory.
13.4 You must not use our Website to post any link to any Website or web page without our written permission.
14.1 We do not warrant or represent:
(a) the completeness or accuracy of the information published on our Website or Social Media;
(b) that the Website, Social Media or any Service promoted through the Website or Social Media will remain available;
(c) that any treatments you choose to purchase are suitable for you.
14.2 We reserve the right to discontinue or alter any or all of our Website services and any Services offered by the Salon at any time in our sole discretion without notice or explanation.
14.3 To the maximum extent permitted by applicable law and subject to Section 14.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our Website and the use of our Services.
15. LIMITATIONS AND EXCLUSIONS OF LIABILITY
15.1 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law, and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.
15.2 The limitations and exclusions of liability set out in this Section 15 and elsewhere in these terms and conditions:
(a) are subject to Section 15.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including any Services which are purchased or received from our Salon, and cover all liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions; and
(c) this includes any claims, losses or damages arising from the conduct of any employee, agent or contractor of Townhouse Stores Limited and/or Townhouse Partners Limited from who may perform any of the Services.
15.3 To the extent that our Website and the information and services on our Website are provided free of charge, we will not be liable for any loss or damage of any nature resulting from your use of the Website. To the extent that you have paid a fee or purchased a gift card, our liability to you shall in no event exceed the amount of that fee, or gift card (as applicable).
15.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control, or in respect of any special, indirect or consequential loss or damage.
15.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
16.1 You hereby indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of any breach by you of any provision of these terms and conditions.
17. THIRD PARTY WEBSITES
17.1 Our Website or Social Media may include links to other websites or social media owned and operated by third parties. We have no control over third party websites and their contents, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.
18.1 We may revise these terms and conditions from time to time.
18.2 The revised terms and conditions shall apply to the use of our Website and Social Media from the date of publication of the revised terms and conditions on the Website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions. If you do not agree to the revised terms and conditions, you must stop using our Website or Social Media.
19.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
19.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
20.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
20.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
21. THIRD PARTY RIGHTS
21.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
21.2 The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.
22. ENTIRE AGREEMENT
22.1 These terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our Website, our Social Media and the Services provided by us, and shall supersede all previous agreements between you and us in relation to those matters.
23. LAW AND JURISDICTION
23.1 These terms and conditions shall be governed by and construed in accordance with English law.
23.2 Any disputes relating to these terms and conditions, the Website or any product or service purchased through the Website shall be subject to the exclusive jurisdiction of the courts of England.
24. REFER A FRIEND PROGRAM
24.1 Townhouse Refer a Friend program discounts will only be earned if the person being referred is a first-time customer at Townhouse. A first-time customer is deemed as someone who has not had a treatment at any Townhouse salon before.
24.2 Discounts from the Refer a Friend program cannot be combined with any other promotions and are not redeemable for gift vouchers or products.
24.3 To claim the discounts, both referrer and referee must have a profile with Townhouse on our online booking platform.
24.4 Refer a Friend program is not valid at Townhouse Knightsbridge (Harrods).
25.1 Townhouse packages are not available for purchase at Harrods or H beauty salons.
25.2 Packages are valid for 1 year and are redeemable at all Townhouse locations with the exception of Harrods.
25.3 Packages are valid only for the combination selected at purchase.
25.4 Packages are not redeemable for cash, non-transferable, non-refundable and resale is prohibited.
25.5 Discounts from packages cannot be combined with any other offers or discounts.
26. TOWNHOUSE REWARDS
26.1 The Townhouse Loyalty Scheme (“Townhouse Rewards” is open to individuals aged 16 years or older. Employees of Townhouse and their immediate family members are not eligible to participate in the loyalty scheme.
26.2 To become a member of the Townhouse Rewards, you must create or already have an account with Townhouse. Each individual may only hold one loyalty account. Accounts are non-transferable.
26.3 Members will earn loyalty points on eligible purchases made at participating Townhouse locations excluding Townhouse Knightsbridge at Harrods. The number of loyalty points earned per purchase will be determined by the purchase amount. Participants will receive 5 points for every £1 spent on treatments, gift cards or products after any discount has been applied. Loyalty points cannot be earned on purchases made with gift cards, vouchers, or in conjunction with any other promotions or discounts, unless otherwise specified. Only treatments that are booked and paid for will be eligible for loyalty points.
26.4 Loyalty points may be redeemed for rewards or discounts as specified in the loyalty scheme rules as then in force. Loyalty points have no cash value and cannot be exchanged for cash. Loyalty points can only be redeemed by the account holder and may not be transferred to another person. Loyalty points can be redeemed in batches of 500 pts only. 500 pts is the equivalent of £5 credit.
26.5 Members are responsible for keeping their account information, including contact details, up to date. Townhouse reserves the right to terminate or suspend a membership account at any time without prior notice if there is a violation of these Terms and Conditions or suspected fraudulent activity. Members may terminate their account at any time by notifying Townhouse in writing or through the designated account termination process.
26.6 Townhouse reserves the right to modify or terminate the loyalty scheme at any time without prior notice. In the event of termination, members will have a specified time period to redeem any outstanding loyalty points, after which the points will expire.
Townhouse shall not be responsible for any technical malfunctions, interruptions, or errors related to the loyalty scheme.