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- What is happening with London Grace salons?
In September 2023, London Grace salons were acquired by Townhouse, and over the coming 9 months will be refurbished and reopened as Townhouse salons.
The two exceptions are London Grace Leicester Square and Marble Arch salons, which will close on 20th October 2023 to become team member training academies.
- What will happen to the London Grace staff?
Townhouse are firmly committed to retaining the talented London Grace teams, empowering them to sustain their standards of providing outstanding service to their devoted clientele.
- What changes does this mean for me?
As London Grace joins the Townhouse family, you will begin to see some changes. From 24th October, London Grace accounts will automatically become a Townhouse account and will require a password reset upon login.
London Grace appointment emails will also be sent from Townhouse, but rest assured your appointment will clearly state the London Grace location selected. You will have the exact same experience in salon as usual – the same technicians, treatments, prices and exceptional service you know and love!
- What happens to my London Grace gift card?
If you have a London Grace gift card, you will still be able to redeem these as usual at existing London Grace salons. PLUS, from 24th October, your gift card will also be redeemable at all Townhouse salons (with the exception of Harrods Knightsbridge)!
Please note, when redeeming a London Grace gift card at a Townhouse location, the gift card will only be valid for the monetary value of the treatment or package gift card.
- What happens to my London Grace ‘Polish Me’ Points?
Your points are here to stay! Not only that, but from 24th October you will also be able to redeem your points at Townhouse salons: 500 points = £5 credit on everything from treatments to gift cards!
- I have questions about my London Grace appointment. Who do I contact?
For any questions about your London Grace appointments, please contact [email protected].
- How many points do I earn per pound I spend?
You’ll earn 5 points for every £1 you spend in salon and online.
- How much are the points worth?
500 points = £5 credit! You can redeem points on everything from treatments to gift cards.
- How do I use my points?
Reward points can only be redeemed in salon. Please book your treatment online as normal and on arrival at the salon, let your therapist know you would like to redeem points. They will then apply the amount to your transaction.
- How many people can I refer for the bonus?
There is no limit! As long as they are a new customer and they complete their first treatment, you will get the points.
- Can I swap my points for cash?
Sorry, there are no cash alternatives for points.
- How many points can I use in a single transaction?
As many as you like as long as they are in increments of 500 points.
- Do my points run out?
Points expire after 2 years. You will be reminded 30 days before any points are due to expire.
- What should I do if my points aren’t showing?
Please contact our customer care team at [email protected].
- Where can I find my points total?
Click on the account icon on the top right on the website and log in. Then click Townhouse Rewards on the drop down.
- How many manis do I need for a free one?
This depends on your spend level. You’ll get 5 points for every £1 you spend!
- Are then any hidden catches?
Nope. We want you to feel valued and rewarded. You can spend your points
on anything from gift cards to treatments.
- Can I redeem my points in any salon?
Yes, excluding Townhouse Knightsbridge (Harrods). You can earn and spend points in any other salon.
Can I use my points in Harrods? And do I gain points if I use the salon
Due to Townhouse Knightsbridge being a concession within Harrods, you will gain Harrods Reward points and not Townhouse Reward points. Make sure you are signed up for Harrods Rewards and scan your Harrods Reward card at checkout.
- Will I get my points if I book on the kiosk?
Unfortunately the Kiosks are not yet connected. However, please speak to your technician about having your points added to your account once you have booked through the kiosk.
- I’ve done a group booking. Who gets the points?
The person who makes the booking will accumulate all the points so make sure you take it in turns!
- I’m a London Grace client. Can I use my ‘Polish Me’ Points at Townhouse?
Yes! Starting 24th October 2023, you can redeem your London Grace ‘Polish Me’ Points at any Townhouse location excluding Townhouse Knightsbridge (Harrods). Townhouse Rewards redemption rules apply: 500 points = £5 credit! You can redeem points on everything from treatments to gift cards.
- What does the Flawless Finish Guarantee cover?
At Townhouse, we strive to deliver a Flawless Finish every time and are proud to offer the industry’s first gel manicure guarantee! It’s simple – if you purchase any of our gel manicures (signature, luxury and extensions) and experience any issues, for any reason over the following 7 days, we will happily fix it for free.
Please note, polish treatments with the ‘BIAB / Super Gel Overlay’ add-on are not covered as the finish is with polish.
- How do I redeem the guarantee?
To redeem the guarantee, please email a photo(s) of the affected nails to [email protected] and our team will handle the rest!
Townhouse is cashless – we only accepts payment by debit or credit card. We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. You are welcome to provide a cash tip to therapists.
We only take online bookings, making it super easy to check your appointment time once booked and cancel and reschedule if/when life happens.
We do not take bookings or cancellations by phone but we have made it very easy to do both online – give it a try or ask one of our staff in store who would be delighted to help.
Please arrive 5 minutes before your scheduled treatment time so that you can check-in. If you are running late, please let us know either by email at [email protected] or by telephone on 020 7947 0100.
We run a tight ship and to ensure we provide a high quality service to all clients, arrivals more than 10 minutes after the scheduled booking time may result in the appointment being cancelled and a charge equal to the cost of your treatment(s) being applied.
Cancelling/changing more than 6 hours in advance:
Life happens so we have made it super easy to cancel or change your appointment – please feel free to do so! Cancellations / changes more than 6 hours before your appointment start time are completely free.
Cancelling/Changes Within 6 Hours / No Shows:
Cancellations / changes within 6 hours and no shows will result in a charge equal to the cost of the treatment(s) you have booked in for.
Due to limited availability we recommend that all clients book in advance. That said, if you are walking by you are welcome to ask and we will do our best to accommodate you.
If you love your service, please feel free to leave a tip. At Townhouse 100% of tips (even when on credit card – we pay the fee) are passed on to the specific therapist you saw.
Townhouse has a range of drink options available including alcoholic beverages for those over the age of 18. Only alcohol sold and served by Townhouse may be consumed in the salon. You are free to bring non-alcoholic beverages to the salon.
For the convenience of other customers we do not allow food to be consumed in the salon. At Knightsbridge you may consume food which has been ordered from the central Harrods food menu.
When booking online, please enter relevant information into the box titled ‘Please list any allergies/medical conditions we should be aware of’. Please refer to our Terms & Conditions for a list of conditions that may prevent us from completing treatments. If you have any concerns, please send us an email or call ahead and speak to a member of the team.
If you have a disability that may affect your ability to receive a treatment in anyway, please email us at [email protected] and we will do our best to accommodate and support you.
Townhouse is a perfect place for events from gatherings of friends, baby showers all the way up to launch parties and corporate events. We would be delighted to assist you in planning your own bespoke gathering – please email [email protected] for further details.
We’d be delighted to answer any questions or help you out in anyway – please send us an email at [email protected]
If you are interested in joining the Townhouse team, please visit our Careers Page here. We would love to hear from you!
- Townhouse Gift Cards
- Harrods Gift Cards
- Harrods Reward Cards
Townhouse customers can earn points on their Harrods rewards card at Harrods Knightsbridge and H Beauty salons. To redeem, please present your Harrods rewards card to reception at checkout. For full T&Cs, please visit the Harrods website.
- London Grace Gift Cards
Starting 24th October 2023, London Grace gift cards can be redeemed at all Townhouse locations, excluding Townhouse Knightsbridge (Harrods). Please note, when redeeming a London Grace gift card at a Townhouse location, the gift card will only be valid for the monetary value of the treatment or package gift card.
At Townhouse, your health and safety is our number one priority. Our salons undergo regular enhanced levels of cleaning and we ask all customers to sanitise their hands upon arrival. All of our therapists wear gloves for treatments at all times and follow latest government guidelines. If you would like your therapist to wear a mask, please let us know in advance and we are happy to oblige; if your selected therapist has an exemption, this may require us to change your therapist.
We ask customers to not attend their appointment if they have been diagnosed with COVID-19 or have one or more of the symptoms identified by the NHS.