At Townhouse, we strive to deliver a Flawless Finish every time and are proud to offer the industry’s first gel manicure guarantee! It’s simple – if you purchase any of our gel manicures (Signature, Luxury and Extensions, plus the ‘BIAB / Super Gel Overlay’ add-on) and should you experience chipping or lifting  over the following 7 days, we will happily fix it for free. Moved house, gone rock climbing? This is a no questions asked guarantee – we’ve got you!

The guarantee does not cover Polish or Express treatments.

How do I redeem the guarantee?

To redeem the guarantee, please email a photo(s) of the affected nails to customercare@townhouse.co.uk and our team will be in touch to handle the rest! Issues must be reported within 7 days from the time of treatment (e.g. if treatment is booked for 5pm on a Friday, by no later than 5pm the following Friday).

Townhouse is cashless – we only accept payment by debit or credit card. If a card on file has expired, you will be contacted for another card for payment. You are welcome to provide a cash tip to Nail Artists.

What is TPO?

TPO is a common ingredient used in traditional nail gels. It has recently been banned by the European Union although currently remains legal in the US and UK. We are happy to confirm that all Townhouse branded gel products are TPO free. These were intentionally formulated to remove common toxic ingredients while maintaining the same high-gloss finish and provide the durability our clients love. Please ask your Nail Artist if you would like a TPO free service.

How long does Townhouse Flawless Gel last?

Our Flawless Gel system delivers exceptional shine, flexibility, and wear for up to 21 days of flawless results.

Can I buy the Flawless Gel Collection?

The Flawless Gel Collection gel is for professional use in our salons only. You can enjoy it by booking a Flawless Gel Mani appointment here.  You can buy our Townhouse Flawless Polish here.

Are all the Flawless Gel and Polish products vegan?

Yes! Consciously formulated and ethically produced, Flawless Polish & Gel are 100% vegan, cruelty-free, and manufactured in Europe under strict quality and safety standards.

Can I bring my own gels to the salon?For safety and quality reasons, Townhouse only uses gels supplied by the salon and cannot accommodate outside gel products.

What is a 21-free formula?

A 21-free formula removes 21 ingredients often found in traditional nail polishes that can be harmful or unnecessary. The result is a cleaner, high-performance polish that doesn’t compromise on finish or longevity and meets Townhouse’s uncompromising standards.

How long does Townhouse Flawless Polish last?

When paired with our Extended Wear Top Coat, Flawless Polish offers up to 14 days of wear time.

What is the Extended Wear Topcoat?

The Townhouse Extended Wear Top Coat features innovative daylight-cure technology to deliver a longer lasting, durable gel-like finish that keeps your polish manicure flawless for up to 14 days. This intelligent formulation ensures lasting performance without the need for a UV lamp.

How do I remove Townhouse Flawless Polish?

You can remove it as you would any normal polish with a nail polish remover.  We recommend soaking a cotton pad in polish remover, then press firmly against the nail and sweeping the pad slowly from nail bed to tip.  Once finished, wash hands and use the Townhouse Cuticle Oil and Townhouse No.1 Cream.

Are the Townhouse Flawless Polish bottles recyclable?

Once cleaned, yes.  Your Townhouse Flawless Polish bottles are made of products that can be recycled. Please note that the ability to recycle will depend on local facilities. Please check with your local recycling organisation.

Are Townhouse products safe during pregnancy?

Our products are formulated without several ingredients that have raised safety concerns, including TPO and formaldehyde. This makes them a cleaner choice compared to traditional formulas. However, as every pregnancy is unique, we advise clients to check with their doctor before usage.

Where can I buy Townhouse Flawless Polish?

You can buy in salon by asking your nail artist, or you can buy online at townhouse.co.uk in the UK or townhousebeauty.com in the US. 

Where do you ship to?

At the moment, we only ship Townhouse Flawless Polish within the UK & the USA.

Can I bring my own polish to the salon?We do not allow products not supplied by the salon to be used in treatments. If you need to use your own nail polish for religious reasons, please contact our Customer Care team before your appointment.

Our polish range is certified Halal by Halal Certification Services (HCS) and is formulated without non-compliant alcohols or animal-derived ingredients. All products are manufactured in strict adherence to recognised Halal Certification Services (HCS) requirements and rigorous hygiene standards throughout the production process.

Please note that although our polishes are Halal certified, they are not water-permeable. This may be an important consideration for customers who require water permeability for certain religious or personal practices.

If you love your service, please feel free to leave a tip. At Townhouse 100% of tips (even when on credit card – we pay the fee) are passed on to the specific Nail Artist you saw.

We only take online bookings, making it super easy to check your appointment time once booked and cancel and reschedule if/when life happens.

We do not take bookings or cancellations by phone but we have made it very easy to do both online. If you run into any issues or need support, please let us know via Webchat or WhatsApp, see here: Contact Us. Please note we cannot book appointments via Webchat / WhatsApp and our team can see exactly the same live availability as you can see online.

Cancelling/changing your appointment more than 12 hours in advance:

Life happens so we have made it super easy to cancel or change your appointment – please feel free to do so! Cancellations/changes more than 12 hours before your appointment start time are completely free.

Cancelling/changing your appointment within 12 hours/no shows:

Cancellations/changes within 12 hours and no shows will result in a charge equal to the cost of the treatment(s) you have booked in for.

We are always open for walk ins but please be aware that more than 95% of our appointments are made in advance and so walk in availability is very limited! We recommend that all clients book in advance. That said, if you are walking by you are welcome to check on the instore kiosks for the latest availability.

Townhouse gift cards are available to buy via our website and in salon. Gift cards are redeemable against Townhouse treatments, drinks, retail products, and payment of staff tips.

Townhouse gift cards are non-transferable and resale is prohibited. Gift cards cannot be redeemed at Townhouse salons outside of the UK.

Townhouse has a range of drink options available for purchase in salon. You are free to bring non-alcoholic beverages to the salon.

For the convenience of other customers, we do not allow food to be consumed in the salon.